Shipping policy
Yes! The server for dearcase.com uses Secure Sockets Layer (SSL), an encryption technology that works with your browser – Netscape, Microsoft Internet Explorer, Chome and AOL – that allows only dearcase.com to read the personal information that you submit. You will know that you are in an encrypted area when you see a solid key (Netscape), or a closed lock (Internet Explorer, Chrome & AOL) in the lower lefthand corner of your browser window.
Please see the Shipping section for more details on the various shipping options available!
Returns and exchanges
If you are not 100% satisfied, you can return any of the eligible items within 30 days, no questions asked! Returns postmarked within 10 days of the delivery date are eligible for FREE return shipping! Check out our Return Policy for more details.
Once your item arrives at our warehouse, your return will be processed within 2-5 business days. You will receive a gift card code issued to the email address on file for the order.
If you are outside of this timeframe and have not received your gift card code, please reach out to customer support with your return tracking number. We would be happy to look into your return and give further assistance